目   录

第一章 ISO9000基础知识                                                           3
第二章 品管基础知识                                                               5
第一节 品管发展史                                                                            5
第二节 品管部组织名称解说                                                                    5
第三节 品管部组织职能                                                                        6
第四节 品管部运用工具                                                                        6
第五节 品管基础知识及技能                                                                    10
1． 基础知识                                                                               10
2． 品管工作的性质和技巧                                                                   14
第六节 进料品质控制                                                                         15
1． IQC的相关知识                                                                         15
2． IQC具体检验过程                                                                       16
第七节 制程品质控制                                                                         19
第八节 成品品质控制及出货品质控制                                                           21
第九节 检验控制方法                                                                         23
第十节 质量统计和分析                                                                       27
第十一节 不合格品管理                                                                         28