一、整体设想                                                             1-2
1.1项目情况                                                                1
1.2实质物业管理服务                                                       1-2

二、管理模式                                                             3-12
2.1 管理架构                                                              3-6
2.2 工作流程                                                              7-8
2.3 信息反馈渠道                                                          8-9
2.4 控制方式                                                              9-10
2.5 商场物业管理要点                                                     11-12

三、管理服务人员配备                                                  13-14
3.1 各类人员数量及文化素质要求                                             13
3.2 人员来源及岗位配置                                                     13
3.3 管理处主任简历                                                         14

四、培训                                                                15-16
4.1培训计划                                                               15
4.2培训方式                                                               15
4.3培训目标                                                             15-16