DELLP roblem Solving(PDF 60）英文 部分内容：

Six Steps Problem Solving Process
1. Identify concerns
2. Analyze the problem (facts)
3. Evaluate Alternatives
4. Propose and Implement Solution
5. Analyze the Outcome
6. Improve the Process

Six Steps Problem Solving Process
Step 1. Identify Concerns
(How urgent or important is this?)
? Identifying the gap
? Smoke out the issues to the team or organization
? Use analysis reports such as check sheets, Pareto charts
? Use questions to probe for understanding of real issues which
require further investigation
? List areas of concern and the consequences of not taking
action eg. Defects, tardiness, attitude
? Proceed to identify concerns
? Keep asking to surface the real issues
? Team to get agreement on area of mutual concern